Commercial & Resdential Refrigeration & Air Conditioning Engineers London & UK Nationwide

Definitions

In these Terms and Conditions, the following definitions apply:

"Seller", "Contractor", "we", "us", "our" means Narang Technical Services Ltd, registered in England and Wales (Company No. 04469352), trading as NTS Cooling and NTS Property Refurbishment.

"Customer", "Buyer", "you", "your" means the person, company or organisation purchasing goods and/or services from the Seller.

"Goods" means any equipment, materials, products, components or other items supplied by the Seller.

"Services" means all installation, maintenance, repair, servicing, commissioning, design, consultation and any other work carried out by the Seller.

"Contract" means the agreement between the Seller and the Customer for the supply of Goods and/or Services, incorporating these Terms and Conditions.

"Writing" or "Written" includes letters, emails and any other form of electronic communication capable of being stored and reproduced.

 
A) Prices
1) NTS is a Vat registered company. 20% Vat will be added to the price quoted.
2) If a customer changes the specifications of a project, which necessitates additional work and materials, it's standard practice for the contractor or service provider to issue a quote for the extra work. This ensures that both parties agree on the scope of the new work and the associated costs before proceeding.

3. Price Variations: Whilst every effort is made to honour quoted prices, NTS Cooling reserves the right to adjust the contract price where, after acceptance of the quotation or payment of a deposit, there is an increase in supplier or manufacturer prices, import duties, taxes, freight charges or other costs beyond our reasonable control before the equipment has been ordered or dispatched. The Customer will be notified of any such increase before the order is placed and may choose to proceed with the revised price or cancel the order, in which case any deposit paid will be refunded in full.


B) GUARANTEES ​SERVICE / INSTALLATION/ MAINTENANCE REPAIR GUARANTEE FOR AIR CONDITIOING AND REFRIGERATION ONLY.
Guarantees given at time of quote  will be void under all circumstances:

1. Customer-Induced Problems: The guarantee is void if the issue arises because the customer caused the problem, either deliberately or accidentally, or damaged the parts that are being replaced or repaired.

2. Non-Compliance with Advice or Instructions: If the customer fails to follow the company's advice or the manufacturer's instructions regarding the use or maintenance of goods or materials supplied by the company, the guarantee does not apply.

3. Modifications by the Customer: If the customer has modified the repaired items and the fault results from these modifications, the guarantee is invalid.

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C)Force Majeure

1. Definition:

   • For the purposes of this agreement, "Force Majeure" shall mean any event or circumstance beyond the reasonable control of either party that prevents or delays the performance of any obligation under this contract. Such events include, but are not limited to, natural disasters (such as earthquakes, floods, or hurricanes), acts of war or terrorism, civil disturbances, strikes or labor disputes, pandemics, governmental actions or restrictions, and power or communication failures.

2. Obligations and Notification:

   • Upon the occurrence of a Force Majeure event, the affected party shall:

     • Promptly notify the other party in writing, specifying the nature of the Force Majeure event, the expected duration, and the extent to which its performance is affected.

     • Use all reasonable efforts to mitigate the impact of the Force Majeure event and resume full performance of its obligations as soon as practicable.

3. Suspension of Obligations:

   • The obligations of the affected party under this contract shall be suspended for the duration of the Force Majeure event, provided that the affected party has complied with the notification requirements set forth above.

4. Termination:

   • If the Force Majeure event continues for a period exceeding [specific duration, e.g., 30, 60, 90 days], either party may terminate the contract by giving written notice to the other party. In such a case, the property owner shall pay the contractor for the work completed up to the date of termination, and both parties shall be released from further obligations under the contract.

5. Exclusions:

   • This clause does not excuse either party from performing obligations that are not affected by the Force Majeure event.

   • A lack of funds or financial hardship is not considered a Force Majeure event under this contract.

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D) Contract & Deposits​

1. Non-Refundable Deposit

   • A non-refundable deposit is required upon signing the contract to secure the project. This deposit will be applied towards the total project cost. Work will not commence until deposit has been received, and NTS 

   • The deposit is non-refundable under all circumstances, including but not limited to cancellation, postponement, or termination of the project by the customer.

   • If a deposit is not received as required by the contract, the seller may have the right to refuse performance or terminate the contract without being in breach. This is because the contract typically specifies that the payment of the deposit is essential to enforce the agreement. if the deposit has been delayed the agreed estimate completion time will be delayed.

2. Obligation to Pay in Full

   • The customer agrees to pay the total amount agreed upon in the contract, regardless of whether the customer decides to terminate the project before completion.

   • In the event the customer stops or cancels the work, all completed work to date will be billed at the agreed rate, and the customer will be liable for the full payment of the remaining balance of the contract.

   • If the customer fails to fulfill this obligation, the remaining balance shall be due immediately upon notice of termination and may be subject to additional collection fees or legal costs.

3. Project Termination by Customer

   • If the customer wishes to terminate the project, a written notice must be provided. The termination notice does not absolve the customer from the obligation to pay the full amount of the contract.

   • All outstanding balances, including the remaining balance of the full contract amount, are due within 14 days from the date of termination notice.

4. Payment Terms

   • Payments are due according to contract

   • Late payments may incur interest charges at the rate of 5 per cent  per month on the outstanding balance.

5. Permissions -​ Before signing the contract it is the customers responsibility to ensure all work needed to be carried out conforms with local authority regulations. 

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E) ACCESS
. It is the buyer's responsibility to ensure that adequate access is made to the property in order for delivery to take place and that they or an authorised person are present to receive the delivery.
This procedure must be carried out even if someone has been appointed to take delivery on your behalf. Having received the goods any subsequent loss or damage to goods will be at your own risk.
Once delivery has been taken and the equipment has been unpacked and used, the equipment cannot be returned if their is no fault, it is then at the discretion of the manufacturers if they will allow you to return the item once used.
If delivery has been taken and the item has not been unpacked, please call us and we will ask the manufacturers to collect the equipment, or they may ask you to return the product at your expense, you will also be charged for restocking the item.
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F)New Equipment WITHOUT INSTALLATION Supplied

All new equipment supplied  do not always include Labour warranty. IF LABOUR WARRANTY IS REQUIRED PLEASE ASK FOR PRICE this is available. If Labour warranty is given, the warranty will become invalid if faults to the product are caused by accident, neglect, misuse or error in installation, or if not installed by approved contractor, or not installed by manufacturers specification.
 
It is the customers responsibility before purchase, to verify that the price quoted is parts only warranty or parts and labour warranty. The manufacturers are giving you the customer the choice of which warranty you require, and the invoice or quote will state the warranty you requested.

PRICES QUOTED ARE DELIVERY ONLY TO DOOR OR PAVEMENT DROP DEPENDING ON LOCATION OF CUSTOMERS SITE, IF YOU REQUIRE INSTALLATION PLEASE ASK FOR QUOTE
 
Most of our manufacturers operate direct product support, repairs & returns procedures, the Buyer accepts an obligation to process their claim directly through the manufacturer. It is at the manufacturers discretion if they wish to repair the goods only if faulty, or send a replacement.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

 

 

 

 

 

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H) QUOTATIONS

 

 

)Any quotation or published price is subject to alteration or withdrawal without prior notice as a result of fluctuation in exchange rates, increase in supplier's prices, error in published price or other costs beyond our control. Statement of price or a quotation does not constitute an offer. We will inform you of the correct price where the right to cancellation can be exercised. Payment by credit/debit card or cheque will require clearance prior to delivery. All card payments are subject to security checks before any goods are dispatched. If the issuing bank of your card does not for any reason authorise payment from that account, the order may be delayed or cancelled. charge will be made for using credit cards, there will be no charge on debit cards
 
 
I) 
Planning Permission and Statutory Approvals
NTS does not provide advice regarding planning permission, building regulations approval, listed building consent, landlord consent, or any other statutory approvals, permits, licences, or permissions that may be required for the installation of air conditioning systems or any associated building works.
It is the customer's sole responsibility to ensure that all necessary permissions, approvals, and consents have been obtained and are in place before any work commences. The customer is responsible for confirming compliance with all applicable planning, building control, leasehold, covenant, and local authority requirements.
NTS accepts no liability for any delays, enforcement action, fines, remedial works, costs, losses, or damages arising from the customer's failure to obtain the required permissions or approvals. NTS shall not be held responsible if a local authority, council, landlord, management company, neighbour, or any other third party subsequently raises objections, issues enforcement notices, or requires alterations, removal, or relocation of any installation
 
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J)RETURNS OF FAULTY ITEMS
In the event of a product being faulty when delivered simply call our customer service department on 0333 772 1992 and we will arrange for the faulty item to be collected and a replacement item to be dispatched if the manufacturers feel this is the right course of action. Faulty items may be inspected on by one of our appointed qualified engineers before any action is taken. You must not send back the item before consulting us
 
We advise that you should keep all packaging for a minimum seven days from receipt of the item(s) as should a fault develop during this period you will need the packaging for returning the item. The onus is on yourself to ensure that any returned item(s) is suitably packed. Packing an item(s) in packaging not designed for the item(s) can result in damage to the item(s) for which we would need to make a charge, once we have assessed the damage.
Should a product develop a fault during its guarantee period, the item will be repaired free of charge if you have taken Labour and parts warranty during the guarantee period. If parts only warranty only taken the customer will have to pay the Labour charges for investigating fault and fitting of new parts if this is the case.
 
Faults have occurred due to neglect, misuse of the equipment, misapplication the manufacturers warranty will become invalid and the customer will have to pay for the costs for the damaged or faulty equipment to rectify the fault
 
If customer has been asked to return faulty goods but no fault has been found you will be charged if no fault is found with your product
 
K)Goods no Longer Required 
On return of the item(s)  which will incur a collection charge the customer will be entitled to a refund of the original cost of the item(s) less our original shipping of the item(s) plus a restocking charge of 35%. This only applies to items which were not a supply and fit in installation package; example  Bottle cooler ice machine etc can be returned less restocking charges etc
If goods are not returned in their original packing or any tampering has taken place the manufacturers will charge delivery costs re stocking charge and downgrading charge of the item as the goods will not be able to be sold again as brand new.
Refunds will be made within 30 days
 
We reserve the right not to refund the full amount to your credit card on the return of the item(s) should it be judged that the item(s) are not in a re-saleable condition, item(s) have been used, the packaging is not the original packaging or part of the packaging is damaged or missing or the item(s) are damaged.
Should you wish to cancel an order once the item has left the manufacturers, or order has been processed but has yet to arrive with yourself, and providing it is within the delivery schedule period, then we can arrange this but we reserve the right to charge for the 'aborted' delivery ie cancellation charges. This amount would be dependent on the item and the amount we get charged by the carrier(s). Manufacturers will also also charge cancellation and restocking charges the minimum is 5% to 20%
 
All monies entitled to be refunded will be credited once the item(s) has been received by the manufacturers
Please note deposits made by the customer for reserving goods are non-refundable
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L RETURNS OF DAMAGED ITEMS
In the event of a product being damaged when delivered please contact us
 
Visible damage (i.e. after removal of all packaging) must be marked accordingly on delivery/acceptance notes and reported by telephone within 24 hours and confirmed in writing within 72 hours. Please do not use the item if you wish to make a claim for damage
 
We will arrange for a replacement item(s) to be dispatched and the damaged item(s) collected. The damaged item(s) must be packed in the original packaging where possible or in suitable packaging to minimise further damage to the item(s) during transit.
 
We reserve the right to charge an amount to your credit card on the return of the damaged item(s) should it be judged that the item was damaged after delivery (i.e when attempting to un-pack the item).
 
Missing' Itemsn the un-likely event that any accessory is missing from your order, please contact our Customer Service Department. No liability will be accepted for missing items after three working days from receipt of your order.
 
M). DESCRIPTION OF GOODS
Though we constantly strive to provide accurate and current information on this website, NTS  will not be responsible for errors/omissions in product descriptions or the Buyer's interpretation of those descriptions. Full specifications are available from the manufacturers brochures and/or websites. Please contact us for their details.
We make no representations about the fitness for a particular purpose of any of the products, we can advise only.
 
N) DELIVERY
Whilst every effort will be made to adhere to stated delivery dates, such dates are estimates only and NTS cannot be liable for any losses incurred caused by delay in delivery.
It is the buyer's responsibility to ensure that adequate access is made to the property in order for delivery to take place and that they or an authorised person are present to receive the delivery.
This procedure must be carried out even if someone has been appointed to take delivery on your behalf. Having received the goods any subsequent loss or damage to goods will be at your own risk.
Once delivery has been taken and the equipment has been unpacked and used, the equipment cannot be returned if their is no fault, it is then at the discretion of the manufacturers if they will allow you to return the item once used.
If delivery has been taken and the item has not been unpacked, please call us and we will ask the manufacturers to collect the equipment, or they may ask you to return the product at your expense, you will also be charged for restocking the item.
 

O) Limitation of Liability

Whilst all refrigeration and air conditioning equipment supplied and installed by NTS Cooling is covered by the manufacturer's warranty (where applicable), NTS Cooling cannot guarantee that equipment will never develop a fault or mechanical failure.

NTS Cooling shall not be liable for any indirect or consequential loss arising from the failure or breakdown of refrigeration or air conditioning equipment, including but not limited to:

• Loss or spoilage of stock, food, medicines or other temperature-sensitive goods.

• Loss of business, revenue, profit or sales.

• Business interruption or operational downtime.

• Loss of contracts, goodwill or reputation.

• Any other consequential or financial losses resulting from equipment failure.

Where a fault occurs during the manufacturer's warranty period, NTS Cooling will assist in arranging the warranty repair or replacement in accordance with the manufacturer's warranty terms. However, NTS Cooling accepts no liability for losses incurred while awaiting diagnosis, repair, replacement parts or manufacturer authorisation.

Customers are responsible for ensuring they have appropriate contingency measures in place for critical refrigeration systems, including suitable insurance cover, emergency procedures and, where appropriate, standby or backup refrigeration equipment.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

 

 

P) We reserve the right to show pictures of installations and other work on our web site, but will be careful that no personal information is shown

O)This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law
Privacy Policy NTS do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
 


For property refurbishment terms please click on the link below
https://www.ntsbuilders.co.uk